10 reasons to outsource your IT support

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If you run a small to medium-sized business, you are well aware of just how much hiring a full-time, in-house IT manager can cost. In fact, here in Australia, an IT manager takes home a median salary of over $100K. It’s no wonder so many companies are opting to outsource their small business IT support.

In this article, we’ll share with you ten convincing reasons you should start outsourcing today. But first, what is outsourced IT support? And how does it work?

Outsourced IT support: what is it?

‘Outsourcing’ usually involves contracting a service or business function to an external provider. With that in mind, outsourced IT support is a managed IT service in which businesses engage with an off-site technician or support team. The majority of the outsourced IT management takes place over the web or via phone.

Outsourced IT support covers everything you might expect from an in-house technician, but with the added convenience of flexible hours and cheaper rates. What’s more, you can pick and choose the services relevant to your businesses IT need. These benefits are just the tip of the iceberg.

Let’s take a look at the top ten reasons you should start outsourcing your IT support.

1. Access industry-leading expertise

Outsourced IT providers are IT professionals. The best in the business are passionate about engaging in on-going education, so that they can deliver expertise and innovation. Unlike an in-house IT manager that may have duties beyond the scope of your business’s technology, off-site managers are focused solely on IT – no distractions.

2. Only pay for the services you actually need

Depending on the nature of your business’s tech setup, your full-time IT manager may not have a full-time workload. You can’t put them on part-time in case of an emergency. So, you’re stuck paying a full-time wage. When you work with off-site IT support, you only pay for the services you actually need.

3. Reap the benefits of the latest tech

IT experts are dedicated to providing their clients with the latest and greatest in support technology. With state-of-the-art tools and brand-new business IT solutions, they can help you overcome your tech issues in a cost-effective and efficient way.

4. Give your in-house support some assistance

Outsourced IT support doesn’t have to replace your existing in-house IT management. Instead, outsourced support can be utilised on an ad hoc basis, to help your team work on special projects or in emergency situations.

5. Staff can work on growing your business

Do you find yourself assigning IT duties to staff members that should be working on their core responsibilities? Give your business the space it needs to grow by allowing your staff to devote 100 per cent of their workday to their own specialised role.

6. Discover new services

Outsourced IT support providers offer a whole host of valuable services to their clients. From cloud storage solutions, backup strategies, and recovery support, you’re sure to discover an outsourced tech service that solves the unsolvable.

7. Save money on office space and accessories

As a business owner, chances are you are responsible for your staff’s office space, furniture, and work accessories. Outsource your IT support, and that’s one less desk setup you have to fund.

8. Enjoy additional perks

As outsourced IT support providers, we do what it takes to ensure our business clients have a seamless IT strategy that meets their unique needs. We don’t believe in band-aid solutions. As such, additional perks like IT health checks allow us to deliver comprehensive support.

9. Pass on the responsibility to the outsourced provider

Outsourced IT providers are motivated to comply with industry-specific standards because the responsibility of handling compliance and legal issues falls on their shoulders.

10. Expect an impressive impact on your bottom line

At the end of the day, one of the most attractive benefits of opting to outsource your IT support is reduced costs. When you factor in the money saved from wages and office equipment, you can expect an impressive impact on your bottom line.