Remote IT support for the COVID-19 pandemic

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The Coronavirus (COVID-19) outbreak has completely transformed the way we live. For many of us, working from home is one of the most significant changes we’ve had to make.

There are many advantages to working from home – no more peak-hour commute and no more sitting next to the guy that eats tuna every day for lunch. But there are drawbacks, too, one of which being in-demand support. In an office, you can get your questions answered instantly, and if you are having trouble with your computer, you can either ask a tech-savvy employee or walk a few metres to your in-house technician.

Remote IT support offers an alternative solution that is fast, easy, and extremely effective.

What is remote IT support?

Remote IT support generally involves a technician accessing your computer remotely using free, secure software. The technician can then use your computer as if they had it right in front of them.

How effective is remote IT support?

Remote IT support is extremely effective. In our experience, we can solve 80 percent of computer issues remotely. If your computer is running slow, if your internet is playing up, and even if you suspect your device has become infected with malware, we assist without stepping foot in your home.

What are the benefits of remote IT support?

Remote IT support is nothing new – in fact, we have helped businesses and individuals with their IT using remote support techniques for years, long before social distancing, mass closures, and COVID-19 was on anyone’s radar.

Here are some of the reasons our clients choose remote IT support.

Fast response times

If you work in an office with a tech support employee that only comes in on Wednesday, you understand how frustrating it can be waiting days for your computer issues to be resolved.

Similarly, if you already work from home or don’t work, you may be used to booking an appointment and waiting for your technician to show up (or driving to drop off your computer to their office).

Remote IT support typically offers faster response times. This means you can get back to business as soon as possible.

Reduced costs

Small- and medium-sized businesses are looking for ways to cut costs during the COVID-19 pandemic – for many, saving a few dollars here and there could be the difference between staying afloat and sinking.

Remote IT support ensures you only pay for the services you actually need. This is a much more cost-effective solution than hiring an in-house technician.

Boost productivity

If you are a business owner or manager, you might be a little anxious about your employees’ output levels as they begin working from home. Our homes are full of distractions – don’t let misbehaving tech be yet another factor impacting productivity.

Giving your employees access to reliable remote IT support is a great way to ensure they stay on task.

Expert technicians

Remote IT support providers are tech-obsessed. It’s all they do. Unlike that one guy in your office who knows about 10 per cent more than the average Joe about computers, IT support professionals live and breathe technology. How does that benefit you?

• Your computer issues will be fixed faster, and that means less wasted time.
• Your computer issues will be fixed properly – no band-aid solutions that cause even more troubles further down the track.
• You get access to new solutions and innovative technologies that you might not have known about otherwise.