Internet & Wifi Installation Setup

Need Help Installing or Fixing your Internet Connection?

Nowadays having a fast and reliable connection to the internet is essential. In fact, when moving house, sorting out the internet connection is one of the first things on most people’s to-do list.

home-networkUnfortunately, not all internet installations are as straightforward as the service providers would have you think. With some of the cheaper service providers – all you get is a modem in the mail and a set of instructions on how to set it up.  Unless you’re quite technically savvy, these instructions can be quite confusing.

Other providers do come out and set it up for you for a fee, which is great at the beginning, but often it’s not until they’ve gone that you find that it doesn’t work in all rooms properly or it’s not as fast as you wanted.

Of course the moment something goes wrong you call their support line.  After you’ve waited in the queue for 2 days you finally get put through to someone overseas who you can’t understand.  Even if you can understand them, what they tell you do is very confusing.

We regularly liaise with ISPs on behalf of our clients because we understand their silly jargon.  Occasionally we can get our clients better deals too!

What you need is impartial advice and help that you can trust.  Sometimes you simply have the wrong equipment or wrong service level for your location or for your needs.  Other times it’s configured wrong and a few tweaks has it working perfectly.

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or fill in our online enquiry form today to set up an appointment with a local wifi & internet technician

Internet Connection Types

Although the government is currently rolling out the super high speed National Broadband Network (NBN) into many Australian cities and towns, it may be a while before it’s available at your place.  You can check to see if it’s available in your area at

In the meantime your choice is cable, ADSL or a portable 4G wifi modem.

  • A cable Internet connection uses your cable TV cable to send and receive internet data and is generally the fastest connection you can get.
  • ADSL or ADSL2+ uses your existing phone line to send and receive internet data. The difference between each of them is usually speed, but the speed you’ll actually experiences depends on how far you are physically located from the ISP’s exchange.
  • broadbandMobile broadband is a plugin USB mini modem that provides wireless internet connection for your computer. You can also do this through your phone using the hotspot (tethering) function – however if you need to do this regularly, a 3G or 4G broadband dongle will be more reliable and quite a bit cheaper than using your phone.

With cable and ADSL connections – you’ll have a line coming into your premises that has a special socket plug in the wall.  You’ll have a modem connected to this socket.  The modem acts like a receiver/transmitter and turns the data into a wireless signal and beams it around your house or office so that all your devices can get internet access. In some properties a modem repeater is needed – to beam signals around corners or long distances.

or fill in our online enquiry form today to set up an appointment with a local wifi & internet technician

What Can Go Wrong With Your NBN Connection?

Some of the common things which can go wrong with internet connections include:

  • Slow internet speeds
  • Wifi doesn’t reach all parts of the property
  • Connection keeps dropping out regularly
  • Modem can’t connect to Internet provider
  • Faulty software inside the modem
  • Wireless modem becomes faulty and stops working
  • Losing your WiFi password
  • WiFi interference from cordless telephones and neighbour’s wireless connections
  • NBN faults in the street
  • Internal wiring issues
  • Poor video quality when using Zoom & Teams

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or fill in our online enquiry form today to set up an appointment with a local wifi & internet technician

Need Help with Internet Setup or Fixing your NBN Connection?

If you’re ready to have your internet setup fixed and working properly, once and for all, give us a call on 1300 553 166, or fill out the form on the top right-hand side of this page to book it in.

Please note: We currently only service suburbs across Melbourne and Victoria

We Have Internet Technicians In Your Local Area

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Frequently Asked Questions

There are many different types of NBN connections. They include HFC, Fiber to the premises, Fiber to the Basement, Fiber to the Node, Fiber to the Curb, and Fixed Wireless and Satellite.
Yes, at some point you will have to move to the NBN. The old ADSL2+ network and cable internet network will be switched off and discontinued. You will receive a letter from your current internet provider advising of your cut over date.
You can type your address into the following NBN address checker tool. Click here to check your address.
The are three typical NBN speeds plans. They are 30Mbps, 50Mbps, and 100Mbps. We generally recommend going on the 50Mbps or 100Mbps plans depending on the number of devices and family members in your home.

Higher speed tiers of 250Mbps, 500Mbps, and 1000Mbps are also now available. When upgrading to these faster speed tiers, you will require a business grade router so your network can handle these speeds. Give us a call to have a chat, so we can setup a proper router and wifi system that can handle these speeds.

NBN dropouts can occur for a number of reasons, this includes problems with the physical connection outside your premises or down the street, issues with the NBN network, a faulty modem, account issues, or wifi issues. Please contact us, so we can discuss your issues and fix your faulty NBN connection.
Yes, we can help. We need to perform a full wifi audit and from that we will be able to make recommendations that suit your property. Click here to read more about our comprehensive WIFI services.
Starlink is a new type of internet connection created by Elon Musk’s company Space X. It is a wireless based connection, which involves putting a small dish on your roof. It is perfect for homes in rural areas which only have access to NBN satellite internet. To see if you can get starlink at your address, click here.
Yes, we can setup your new modem, router, wifi, home network and connect all your devices.


Need Help with your Internet Connection? Call our NBN experts on

1300 553 166