Internet Service Setup
Nowadays having a fast and reliable connection to the internet is essential. In fact, when moving house, sorting out the internet connection is one of the first things on most people’s to-do list.
Unfortunately, not all internet installations are as straightforward as the service providers would have you think. With some of the cheaper service providers – all you get is a modem in the mail and a set of instructions on how to set it up. Unless you’re quite technically savvy, these instructions can be quite confusing.
Other providers do come out and set it up for you for a fee, which is great at the beginning, but often it’s not until they’ve gone that you find that it doesn’t work in all rooms properly or it’s not as fast as you wanted.
Of course the moment something goes wrong you call their support line. After you’ve waited in the queue for 2 days you finally get put through to someone overseas who you can’t understand. Even if you can understand them, what they tell you do is very confusing.
We regularly liaise with ISPs on behalf of our clients because we understand their silly jargon. Occasionally we can get our clients better deals too!
What you need is impartial advice and help that you can trust. Sometimes you simply have the wrong equipment or wrong service level for your location or for your needs. Other times it’s configured wrong and a few tweaks has it working perfectly.
Internet Connection Types
Although the government is currently rolling out the super high speed National Broadband Network (NBN) into many Australian cities and towns, it may be a while before it’s available at your place. You can check to see if it’s available in your area at nbnco.com.au.
In the meantime your choice is cable, ADSL or a portable 4G wifi modem.
- A cable Internet connection uses your cable TV cable to send and receive internet data and is generally the fastest connection you can get.
- ADSL or ADSL2+ uses your existing phone line to send and receive internet data. The difference between each of them is usually speed, but the speed you’ll actually experiences depends on how far you are physically located from the ISP’s exchange.
- Mobile broadband is a plugin USB mini modem that provides wireless internet connection for your computer. You can also do this through your phone using the hotspot (tethering) function – however if you need to do this regularly, a 3G or 4G broadband dongle will be more reliable and quite a bit cheaper than using your phone.
With cable and ADSL connections – you’ll have a line coming into your premises that has a special socket plug in the wall. You’ll have a modem connected to this socket. The modem acts like a receiver/transmitter and turns the data into a wireless signal and beams it around your house or office so that all your devices can get internet access. In some properties a modem repeater is needed – to beam signals around corners or long distances.
What Can Go Wrong?
Some of the common things which can go wrong with internet connections include:
- Slow internet speed
- Wifi doesn’t reach all parts of the property
- Connection keeps dropping out regularly
- Modem can’t connect to Internet provider
- Faulty software inside the modem
- Wireless modem becomes faulty and stops working
- Losing your WiFi password
- WiFi interference from cordless telephones and neighbour’s wireless connections
Need some help with your internet connection?
If you’re ready to have your internet setup fixed and working properly, once and for all, give us a call on 1300 553 166, or send us an email to book it in.