Internet & Wifi Installation Setup
Need Help Installing or Fixing your Internet Connection?
Nowadays having a fast and reliable connection to the internet is essential. In fact, when moving house, sorting out the internet connection is one of the first things on most people’s to-do list.
Unfortunately, not all internet installations are as straightforward as the service providers would have you think. With some of the cheaper service providers – all you get is a modem in the mail and a set of instructions on how to set it up. Unless you’re quite technically savvy, these instructions can be quite confusing.
Other providers do come out and set it up for you for a fee, which is great at the beginning, but often it’s not until they’ve gone that you find that it doesn’t work in all rooms properly or it’s not as fast as you wanted.
Of course the moment something goes wrong you call their support line. After you’ve waited in the queue for 2 days you finally get put through to someone overseas who you can’t understand. Even if you can understand them, what they tell you do is very confusing.
We regularly liaise with ISPs on behalf of our clients because we understand their silly jargon. Occasionally we can get our clients better deals too!
What you need is impartial advice and help that you can trust. Sometimes you simply have the wrong equipment or wrong service level for your location or for your needs. Other times it’s configured wrong and a few tweaks has it working perfectly.
Customer Rating: 5/5 based on 290 Reviews
Internet Connection Types
Although the government is currently rolling out the super high speed National Broadband Network (NBN) into many Australian cities and towns, it may be a while before it’s available at your place. You can check to see if it’s available in your area at nbnco.com.au.
In the meantime your choice is cable, ADSL or a portable 4G wifi modem.
- A cable Internet connection uses your cable TV cable to send and receive internet data and is generally the fastest connection you can get.
- ADSL or ADSL2+ uses your existing phone line to send and receive internet data. The difference between each of them is usually speed, but the speed you’ll actually experiences depends on how far you are physically located from the ISP’s exchange.
- Mobile broadband is a plugin USB mini modem that provides wireless internet connection for your computer. You can also do this through your phone using the hotspot (tethering) function – however if you need to do this regularly, a 3G or 4G broadband dongle will be more reliable and quite a bit cheaper than using your phone.
With cable and ADSL connections – you’ll have a line coming into your premises that has a special socket plug in the wall. You’ll have a modem connected to this socket. The modem acts like a receiver/transmitter and turns the data into a wireless signal and beams it around your house or office so that all your devices can get internet access. In some properties a modem repeater is needed – to beam signals around corners or long distances.
What Can Go Wrong With Your NBN Connection?
Some of the common things which can go wrong with internet connections include:
- Slow internet speeds
- Wifi doesn’t reach all parts of the property
- Connection keeps dropping out regularly
- Modem can’t connect to Internet provider
- Faulty software inside the modem
- Wireless modem becomes faulty and stops working
- Losing your WiFi password
- WiFi interference from cordless telephones and neighbour’s wireless connections
- NBN faults in the street
- Internal wiring issues
- Poor video quality when using Zoom & Teams
What Our Happy Customers Have to Say
290 + Reviews
Super-charge your wifi & internet!
"I recently used Computer Cures to fix our dodgy wifi and get us set up on the NBN – fantastic service!!
We’re now on the medium NBN plan and have 9 times the download speed than before – would happily recommend!"
Excellent : knowledge and very competent service - a life-saver
"Delighted with the service we received to fix and improve our home internet set-up.
Careful attention was given to all the users in the household and a complex arrangement of wifi service was skillfully sorted out.
Very friendly and helpful service."
A problem with internet extension.
"A complex job to identify where the problem lay. Tim spent time examining the possibilities, identified the cause and the solution and got the system up and running.
I was under time pressure to get this fixed and I was really happy with the outcome."
Problem Solving
"Computer Cures came to our rescue when we changed over to the NBN.
Their technician, Tim, quickly identified all the problematic issues and resolved them all in a competent and efficient manner.
All was done whilst keeping their costs to a minimum."
Great Service and highly experiencedÂ
"After 2 months of enduring Telstra’s and NBN’s incompetence I called Paul at Computer Cures. Paul was professional and knowledgeable and within an hour found the issue that Telstra and NBN couldn’t after many attempts.
He was so helpful and really concerned about our situation. Can’t recommend these guys highly enough."
WiFi extenders and networked home audio re-set
"Harry fixed it all, and then more. Our WiFi system had been jinxed following a remote re-set of our modem. Harry re-set to our password, set up the WiFi-extender software on a home computer in case we need to re-set in future, then re-set our networked audio system.
We were delighted with all the fixes and the efficient way it was done. (and he liked our cat)"
Amazing Service
"Fred was a highly skilled network engineer who had extensive and deep knowledge.
Our network was diagnosed rapidly along with solutions to get us running smoothly with ease, I highly recommend these services you will not be disappointed!"
Excellent networking knowledgeÂ
"Fred solved a difficult network speed issue very promptly & efficiently. Fred’s knowledge was very impressive."
Extremely knowledgeable, helpful and friendly
"I 100% recommend Computer Cures, thanks to Paul for helping me fix my gaming router. He also gave me the knowledge on internet speeds and how to improve them.
Am so glad I gave him a call super friendly, will recommend Computer Cures to my friends and family if they need help with their computers & wifi."
Need Help with Internet Setup or Fixing your NBN Connection?
If you’re ready to have your internet setup fixed and working properly, once and for all, give us a call on 1300 553 166, or fill out the form on the top right-hand side of this page to book it in.
Please note: We currently only service suburbs across Melbourne and Victoria
We Have Internet Technicians In Your Local Area
Frequently Asked Questions
Higher speed tiers of 250Mbps, 500Mbps, and 1000Mbps are also now available. When upgrading to these faster speed tiers, you will require a business grade router so your network can handle these speeds. Give us a call to have a chat, so we can setup a proper router and wifi system that can handle these speeds.