Email Setup, Troubleshooting & Support

Email SetupWe offer comprehensive email setup, troubleshooting and support services. Whatever your email issue is, we can help.

In today’s tech-driven world, email is a vital form of communication. Whether you’re connecting with family abroad, sharing important files with your co-workers, or keeping up-to-date with your favourite subscriptions, a properly functioning email account is essential.

Email Accounts and Devices We Work With

We can troubleshoot, setup and install email accounts on PCs, laptops, desktops, all tablets and smartphones (both Apple and Android), and all Apple computers (Macbooks, iMacs, etc.).

We can also tackle email issues, including setup and installation, on all email account services, programs and applications, including:

  • Optus, Hotmail, Gmail, Outlook.com, Yahoo, iCloud
  • Google G-Suite (previously called Google Apps for Business)
  • Microsoft Online Exchange Business Emails
  • All other POP3, IMAP, & webmail accounts
  • Microsoft Outlook 2016 or 2019
  • Office 365
  • Mac Mail
  • Mozilla Thunderbird
  • Any other email applications

Professional Email System Setup

Set Up EmailBasic email accounts are not always enough for business use. Instead, companies opt for a professional email system with enhanced capabilities.

We can guide you through the process of setting up and migrating to a professional email system without compromising the security of your inbox. We can help you find and implement an email solution that is cost effective while meeting the unique needs of your business.

Popular professional email system features include:

  • Each employee has a separate inbox
  • Each employee has a custom email address, for example employeename@yourbusiness.com.au
  • All emails are stored in the cloud for backup purposes and maximum security
  • New email accounts can be added as your business grows
  • Email contacts and calendars can be synced across multiple computers and devices
  • Save money as there is no need for an onsite email server (all emails are stored online)

We have years of experience setting up and working with Microsoft Online Exchange and Google G-Suite business email systems.

Sync Your Email Account and Calendar Across All Devices

Setup Email Account Accessing your email account and calendar across multiple devices is the only way to stay connected on the go, even when travelling overseas. To make this possible, we can setup email syncing between all of your devices, including your desktop, laptop (Mac or Windows), smartphone, and tablet.

Here are just some of the benefits of syncing your account across all devices:

  • Worldwide ‘on-the-go’ access to your email account and calendar
  • All of your Inbox, Sent Items, Drafts and Trash are the same across your devices, so you can start an email on your phone and finish it on your laptop
  • If you delete an email on your PC, it will be deleted on all other devices
  • Automatic email backups and archiving

Common E-mail Issues we can Fix for You

We help our clients overcome a range of email issues. Some of the most common include:

  • New or existing email account setup
  • The configuration of multiple email accounts
  • Old email archiving
  • Fixing outlook PST errors
  • Email password reset
  • Recovering lost or deleted emails
  • Migrating POP3 accounts to IMAP accounts
  • Migrating to Microsoft Office 365
  • Migrating email accounts to a new computer, including from PC to Mac

If your email issue wasn’t listed above, don’t worry. Give us a call and we can have a chat about the problem you are experiencing. Chances are, we’ve seen it before and know the correct method to fix it quickly and securely.

Frequently Asked Questions

POP email accounts have been around for over 20 years. They were designed for only one device (such as a desktop PC). POP accounts have limitations as emails are not synced across devices and emails are stored only on one computer.

IMAP email accounts are a newer type which all you to sync all your emails and sub-folders across devices such as PCs, Macs, Laptops, Smart Phones and Tablets.

Microsoft Office 365 email accounts are business-grade email accounts which sync all your emails, contacts, calendars, across devices. Office 365 email accounts also have ‘out of office’ replies, 50gig email inboxes and professional spam filters.

Microsoft Outlook 2019 or Office 365 is the best email program to use if you have multiple email accounts. It’s easy to use and reliable and can handle up to ten email accounts.
Yes, we can definitely setup Office 365 with your existing domain. We will need access to your domain manager or backend and advise you on the best office 365 email plan for you and how to migrate your emails from your existing provider to Office 365.
Outlook error messages can mean a number of things. This can include wrong passwords, wrong incoming and outgoing server settings, suspended accounts, wrong security settings, outlook is out of date and email server issues at your ISP. Contact us and we will fix these issues for you.
Each error message in outlook has a very specific error code. Please take a screenshot or photo of this error message and contact us, as we will be able to advise you on how to fix this.

Get Reliable Email Help Today

Whatever your email needs – personal or business – we can help. Get in contact with us on 1300 553 166 or fill out the form on this page and we’ll get right back to you.

Please note: We currently only service suburbs across Melbourne, Victoria