Computer Repair Insurance Reports

insurance reportsHave you accidentally damaged your phone, computer, or tablet?

We know it can be a real headache dealing with insurance companies. Unfortunately, they don’t always make it easy to get the outcome you want. That’s where we can help.

Here at Computer Cures, we can supply you with a professional, detailed insurance report to ensure the insurers have all the information they need to assess your claim.

Types of Damage You Can Claim

insurance reports

Cracked laptop screen

Technology is an integral part of all our lives, and we take it with us everywhere we go. This means damage is quite common, and can be caused by a range of accidents and incidents.

We can help prepare an insurance report for damage caused by:

  • Water
  • Impact from dropping
  • Viruses or ransomware
  • Power surges
  • Malicious damage
  • Other accidents

If the damage on your device was caused by any of the above, your insurance company may cover the cost of replacement if they have all the required information.  This will depend on the type of cover you have – so you will need to check your policy.

The Insurance Report Process

If you do need us to generate an insurance report, here’s the process you can expect.

1. Assess the Device

insurance reports

Power surge damage

The first thing we do is take a good look at your damaged device. We work out exactly how it’s broken, and what needs fixing. We can organise a technician to come out to your home or business to do the assessment or you can drop it off at our St Kilda workshop.

2. Take Photographs

We then take a series of photos that you can show to your insurance company. These help prove that your device is truly broken.

3. Create a Detailed Report

Finally, we create a detailed report on a letterhead with an ABN. We will outline the issues, and give our recommendations. This is the report you can give your insurance company. The insurance company will usually cover the cost of the assessment & report.

We can also liase with your insurance company and prepare a quote for any new computer hardware you may require. And if you need to recovery data from a damaged or dead computer, we also provide Data Recovery Services. 

Frequently Asked Questions

Yes, we need to first assess the damaged MacBook in person. From that we will be able to tell how bad the water damage is, and specifically what internal components have been damaged. After our initial assessment we will write a comprehensive insurance report, which you can then give to your insurance company.

Our computer insurance reports are written on our company letterhead and include comprehensive details about the exact damage to your computer and what parts have sustained damage, and the cost for repair or replacement. Depending on the overall damage, cost of replacement parts, age of the machine and labour costs will determine if we recommend repairing or replacing your computer.
Yes, we need to physically test and assess the computer before we write your insurance report.
No, we are not able to assess your computer over the phone. We are legally required to assess the computer in person. Please contact us to organise a technician to come to your home to assess your damaged computer.
Yes, you pay us for your insurance report. However, your insurance company will                usually reimburse you for the cost of the insurance report.  

Get Your Report

We understand that when your phone, tablet, or computer breaks, getting it fixed is a top priority. Give us a call on 1300 553 166, or fill out the form on the top right of this page. We can generate a professional insurance report for you to give to your insurance company to make your claim as easy as possible.

Please note: We currently only service suburbs across Melbourne, Victoria

Mark-Morris“I am very grateful to have Paul as our IT expert. He is reliable, punctual, courteous, enthusiastic and knowledgeable.

His services run the full gamut of sourcing appropriate software and hardware solutions to resolving home theatre issues to mastering the nuances of accounting software packages.

Always responsive to emergencies he is also invariably patient, methodical and solutions oriented. I would unreservedly recommend his services as he is an outstanding and committed service provider”

Mark Morris – Accountant & Tax Advisor, Hughesdale