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There’s a plethora of business tools and technologies that can give businesses an upper hand against the competition.
One such tool your business can leverage is an inbound business number. This number features a unique starting sequence from personal numbers and grants businesses several unique perks.
In Australia, businesses can pick from one of three inbound number types: 1300, 1800, and 13 numbers.
The main variations between these number types are the toll fee and who’s shouldering the cost, but for the most part, these numbers have the same set of features and perks that make them worthwhile investments for your business.
There are several major 1300 number providers in Australia, from Telcoworks to Teleca. Each offers similar communication benefits to scale your company efficiently, but some nuances are present that you must consider before selecting.
If you’re considering Teleca as your inbound 1300 number provider, that’s a great choice due to its reputation and high-volume plan options. Let’s learn more about Teleca’s inbound 1300 numbers and the benefits of selecting one.
Teleca’s Inbound 1300 Numbers
Teleca is an inbound number provider primed to support small to medium-sized enterprises to scale their communication efforts seamlessly.
Unlike other 1300 number providers, Teleca’s main appeal is its unlimited call-volume plan at its lowest pricing plan at $20 per month. However, this plan is limited because it only lasts for three months until it automatically moves up to the $40 monthly tier.
The features available in both pricing plans include:
- Ability to divert to either phone line or landline
- Unlimited monthly calls
- Call reporting features
- Cloud-based call management features
To apply for a 1300 number with Teleca, follow the steps below:
- Select a number from their list of available 1300 numbers. Numbers can range from free to $50 or more. Typically, the more memorable the number, the higher it will go for price.
- Complete the online form on Teleca’s website. This will require you to fill up pertinent details about your company. It will also require you to submit some necessary information.
- Wait for approval. If all is well, Teleca will grant your request and give you full rights to the number. You’ll also have to agree to pay the monthly payment required to retain rights to the number.
- Once your application has been approved, test and use your number. Perform a trial call to ensure that the number is fully operational. Familiarise yourself with the workings of the 1300 number and its built-in dashboard.
If you need additional assistance, you can always contact Teleca’s customer support team or call an available Teleca agent to help you with the installation process. You can also check their FAQ page for new customers if you need a quicker answer.
Their customer service team can also support you with other common 1300 dilemmas like needing to switch to a larger-scale, enterprise solution.
6 Benefits of a 1300 Number
When growing your business, you should always strive to invest in the best tools like a business phone number to ensure your company remains competitive and effective in what it offers.
Fortunately, a 1300 number is a fairly easy tool to acquire, especially from companies like Teleca.
Despite the ease of getting one, it has an astonishingly high amount of benefits. This makes it a no-brainer addition to your list of tech tools.
Let’s take a look at six key benefits of having a 1300 number for your Australian business.
1. Allows Business to Accept Multiple Callers
A 1300 number (and other business phone numbers, for that matter) can be configured to reach several open answer points. The number of caller endpoints depends on the number of available customer support crew you have on deck, whether it’s just you or a crew of five or twenty people.
Given the privilege to accept multiple calls, callers won’t have to wait until another customer has completed their call or held the line. This makes inquiries flow more smoothly and ensures that customers won’t give up on the chance to form or reestablish a B2C relationship.
2. Manual Call Rerouting is Possible
If a potential customer has accidentally dialled in the wrong department, it can be time-consuming and unproductive to find and relay the right number to them. This happens most often with personal phone number holders.
With business phone number holders, on the other hand, businesses can designate a single person (i.g. A receptionist) to handle all incoming calls and manually reroute the line to the intended destination. This makes the entire process more convenient and efficient for everyone involved.
3. Allows You to Set IVR Features
An interactive voice response (IVR) system can be a massive game-changer in enhancing your business’s productivity, and this feature is available in inbound numbers provided by Teleca.
For the uninitiated, an IVR system is a configurable set of menu options that your business can tweak and adjust to make templatised answers.
If, say, you want to talk to a school department, then the school having an IVR feature allows you to skip the receptionist and call the specific department straight up for updates.
For your business, an IVR system frees up your staff’s time by delegating the task of connecting two relevant parties to each other without human intervention. This reduces accumulated work hours and helps you save more money in the long run.
4. One Phone Number
It can be a chore to coordinate marketing teams across the nation to make changes to marketing material based on the phone number of your advertised destination.
This is a problem only for personal phone numbers, however. A 1300 number from Teleca remains the same all across the country. This can help streamline efforts in forming a robust communication channel between business owners and customers.
On top of that, owning a 1300 number allows your team to centralise communication and build a unified brand presence. This helps keep marketing materials consistent throughout both physical and digital campaigns.
5. Access to Customer Portal
A 1300 number comes with an analytics tool that helps delve into insights on the customer and agent’s performance. These analytics, in particular, help reveal valuable insights into customer behaviour and agent productivity.
For instance, on the agent side of things, metrics that are often measured include call volume, duration, and resolution period.
On the customer side of things, the internal team typically looks into the name of the caller, their previous interactions with the company, and other trackable points of information like their country and gender, depending on what has previously been revealed to them.
These insights help supervisors understand the performance of individual staff members (or the performance of the entire team) and make adjustments to the training plan to improve standards accordingly.
6. Location Flexibility
Another perk of an inbound number is the ability to set up your office from anywhere.
Typically, Australians are limited to calls coming from a specific area code or region. This is a problem because it may cost them a lot of potential customers, prompting them to search for business relationships elsewhere.
However, with an inbound number, this won’t be a major problem. Inquiring customers who may want to buy something from your business won’t be dissuaded from calling your number if you have a 1300 number. This is because they operate on the same level, nationwide.
More specifically, nationwide callers can call a 1300 number on local toll rates. The same also holds true. This helps incentivise staff (and business owners) to expand their search for a better talent pool and a higher chance of expanding the business no matter where they’re located in Australia.
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