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Frequently Asked Questions

Name: Frequently Asked Questions
Rating: 5

Why should you choose Computer Cures?

Here are seven reasons which set Computer Cures apart:

We come to your home or business at a time that suits you. (Most issues are fixed within an hour)
We provide same day service.
Punctual, polite, fast service. We make sure you are 100% happy before we leave, or there’s no charge.
You’ll understand what to do and be provided with easy to follow instructions for common issues.
We are fully qualified technicians who are experts in PCs, Macs, Laptops and wireless issues.
We do everything on the spot, explaining the problems and recommended solutions using normal everyday language (non-geek-speak)
A 30-Day Money Back Guarantee is provided on all our services.

Do you service Home and Residential customers?

Yes, we provide computer solutions for home and home office customers. We can help you with the most basic of computer issues to large complex business solutions. Please click here to see more of our home services.

Do you service Business customers?

Yes, we provide I.T. support and technical solutions for small and medium sized businesses. We can help you with backup systems, new office installations, wireless networking, and general computer maintenance and more. Please click here to see more of our business services.

What kind of services does Computer Cures offer?

We provide expert assistance with computer help, repairs and services. Our services include:

Computer repairs
Virus & Spyware removal
New computer setup
Wireless (Wi-FI) network setup
Broadband Internet & Email Setup (PC, Mac, iPad)
Solve common Windows problems
New iPad/iPhone/iMac Setup
Computer maintenance
Home Network setup
Computer & internet security setup
Remote IT Support
And more…

1300 553 166

or fill in our online enquiry form today to set up an appointment with a local computer technician

Does Computer Cures have a retail location?

Computer Cures does not have a retail location. We are only an on-site service, where we come directly to your home and office and fix all your computer issues on the spot.

What are your Trading Hours?

We are on-call 7 days a week. Appointment times are available Monday through Friday 9am-5pm. We are closed on weekends and public holidays. If you do call outside these hours, please leave a message with our reception team and we will call you back at 9am the following business day.

Do you work on both PCs and iMacs?

All our technicians are fully qualified in both PCs (Desktops & laptops) and all Apple iMac products. Over 50% of our customer-base use Apple Products and we are able to fix, repair or upgrade all apple computers and install all associated accessories such as Time Capsules and Airport Extremes. Click here to read more about our Apple Mac Repair Services

Are you qualified?

Unlike some of our competitors all our technicians have Diploma’s in Information Technology and are qualified network engineers who specialize in wireless networking, computer troubleshooting, software installations and more. All our technicians regularly attend training sessions so they are on the cutting edge and know how to deal with simple and extremely complex situations.

Do your technicians speak ‘plain’ English?

We hate “geek speak” just as much as you do, and we only employee technicians who speak fluent English and really take the time to explain what they are doing in normal every-day language. Our technicians will answer any questions you may have during your appointment and may even write out some basic notes, so you don’t have to remember everything.

What forms of payment does Computer Cures accept?

All our technicians carry portable eftpos machines supplied by the Commonwealth Bank and accept the following types of payments: Visa, MasterCard, Eftpos, Amex (no surcharge), Zip Pay, After Pay or Cash. We generate a tax receipt on the spot and email it to you directly. (This is all done in front of you, on the spot)

What kind of service Guarantees do you offer?

At Computer Cures we are obsessed about customer service. Our business is built on our reputation and going the extra mile to get results. We guarantee our services on two levels.

We guarantee our Punctual, Polite, Fast Service – In the event that you are not delighted by our friendly customer service. Please give us a call on 1300 553 166 and let us know about the issue and we will work with you to provide a solution at no additional charge.

We provide a 30-Day Money Back Guarantee – If for some reason you are unhappy or have a problem over the next 30 days after your appointment, we will come back free of charge to rectify the issue. Naturally if the issue you’re experiencing is unrelated we will charge a call out fee.

Does Computer Cures have any Customer Reviews?

Yes! We have hundreds of happy customers and many glowing reviews. You can see what our customers say about our services by clicking here: customer reviews

How do I book an appointment?

It’s very easy, all you have to do is call us on 1300 553 166 and speak with one of our friendly customer service techs who will get some background information on the issues you are experiencing, discuss with you our services and costs, and book an appointment time that’s convenient for you, all on the spot.

1300 553 166

or fill in our online enquiry form today to set up an appointment with a local computer technician

Google Rating

4.8

Based on 119 reviews

Computer Cures

4.8

Tony Eardley

09:52 13 Aug 24

Computer Cures was quick to respond to my enquiry and Jass sorted out my new computer set-up problems quickly and effectively. I was very happy with the service.

Niki Alexopoulos

08:18 02 Aug 24

Jass and Paul were amazing and very helpful! Prompt at response and were able to retrieve all my stuff after laptop died and then also offered cost effective solutions moving forward which we went through with! They come to your house don't need to go anywhere which is very convenient! Highly recommend!

Dion Caramalis

09:52 13 Jun 24

Paul and his crew are consummate professionals that truly care about the customer. I've been really impressed with Paul's drive to provide and serve. Well done.

Tariq Khattab

04:33 10 May 24

Thank you to Paul and the team at Computer Cures. From the initial call through to the completion of the job, they were friendly, fast, and reasonably priced. I am happy to recommend Computer Cures for your I.T and computer repair needs.

Tomislav Talan

07:15 08 May 24

I needed to have Windows installed. I talked to Paul who arranged service for next day. Madu (technician) came to install it. Both of them were super polite and answered all my questions (and I had a few) in the way that was easy to understand. Great experience. I highly recommend Computer Cures!

Steve Ostwald

06:56 12 Apr 24

I recently had the pleasure of working with Paul and his outstanding team at Computer Cures, and I must say, the experience was nothing short of exceptional. From the very first interaction, their professionalism, expertise, and dedication to customer satisfaction shone through.Paul and his team went above and beyond to not only solve my Sonos setup but also to ensure that I was well-informed and comfortable with the process. Their clear communication and friendly demeanor made a potentially stressful situation much more manageable.What truly sets Computer Cures apart is their commitment to delivering a personalized experience tailored to each customer's needs. They took the time to understand my specific situation and provided a solution that was both effective and efficient.I cannot recommend Paul and the Computer Cures team highly enough. Their exceptional customer service, combined with their technical expertise, makes them a top choice for anyone in need of support with their home electronics. Thanks guys, for your outstanding service!read more

Catherine Gowers

23:34 03 Apr 24

After upgrading my laptop I was having trouble with the printer connection - Paul spent an hour patiently trying to fix the problem.Thank you Paul - I would highly recommend your Company.

myles larden

05:46 13 Feb 24

Paul from Computer Cures is one of the most genuine, honest people I have met in a long time. Business is based on trust and relationship, both of which this Company have displayed to me, I am very happy to be associated with them and highly recommend them. Forget the franchise outlets, we have been burned by some of the top franchise computer repair franchises in the past, but his company are stand alone in their ethics and intentions. Thanks paul. Myles.

David Osborne

04:33 18 Dec 23

Paul responded quickly to my call for assistance with a pop up scam message. He advised on a sequence of steps which eliminated the pop up which had made my computer inoperable and my screen was all white. Great job Paul, very impressed with your knowledge and cure. Well worth 5 stars. David.

Jason Spizzo

22:07 02 Dec 23

Paul from Computer Cures had to deal with numerous issues we had and he was able to fix them all quickly and efficiently.A pleasure to deal with and would recommend them to anyone in need of computer setup and or system troubleshooting.Thanks again Paul

Viv Rowe

00:31 19 Nov 23

From my first phone call I felt relaxed and confident with getting them to help me when I got a "blue screen" notice on my computer.Jas came to my home, checked it over, and had to take it away to have a new hard drive installed. The next day was phoned with the great news all went smoothly and it could be returned to me! He delivered it back to my home, and I could not be happier with how it is like a new computer and a pleasure to use.Thank you guys!

Warwick Cavanagh

05:47 08 Nov 23

It was great to find Computer Cures! As a recently retired CEO I found myself struggling with some of those systems which hitherto I was privileged to have ‘someone from IT’ sort out for me. A hard drive died, my calendar would not sync with my email…suddenly my life was out of control lol!! Paul listened to my angst (poor Paul..) and diagnosed the problem immediately.He then arranged for Luke to attend the following day to sort the issues. From beginning to end such lovely people to work with, reliable, efficient and friendly. I know where to go with any issues in the future which, frankly, is a great relief.Warwickread more

Aj Nair

01:01 05 Oct 23

Paul is absolutely brilliant with his customer service and knowledge on the subject matter. Service was done super quick and at a very fair price as well. Will 100% recommend working with Computer Cures.

Rebecca Porteous

00:08 08 Sep 23

Over the last couple of days I had received many unsolicited authentication codes to my phone. I had tried to get help from a number of computer places with no success. I called Computer Cures this morning and spoke to Paul who quickly identified my issue and put my mind at ease. I can not recommend Paul and the service more highly.

Sharmaine Webley

05:43 07 Sep 23

I contacted Computer cures regarding my broken laptop. One of their engineers got back to me quickly and was very transparent regarding them being unlikely to successfully repair my device. Not only did they give me a recommendation for a company that would be able to, they called up beforehand and explained my enquiry to the referring repair company which I greatly appreciated.

Nick Cerche

06:48 01 Sep 23

Very responsive and with prompt turnaround time. Gave great advice on how to best, and most cost effectively, fix my hardware issue.

John Richards

06:59 05 Jul 23

I had purchased a new computer and attempted to transfer files plus emails from my old one. Computer Cures were recommended as a good option to clean up a mess and they certainly did. Not only did they make sure all files and emails were transferred correctly, they sorted my security and other areas that were not working correctly, even on my old computer. First class service, they know what they are doing and how to handle a dinosaur like me. Great value, true professionals.

Kathryn Willis

05:51 02 Jul 23

If you need your computer fixed FAST these are the guys to turn to!!! After a long and frustrating 'illness' my ancient (10+ years) desktop computer finally died. Paul and Madu quickly came to the rescue, retrieving all my photos, files etc off the old hard drive and installing a new replacement drive.The interior was cleaned thoroughly and a failing part inside fixed. My computer was ready to be returned 48 hours later. They were very flexible with times for computer pickup and return (they came to my house.) Paul was great - we discussed my computer's symptoms and he explained clearly what could be done, and he took my call after business hours as I'd been unable to phone during the day. My computer is super fast and running perfectly now!!! Highly recommend Paul and his team!read more

Jade C

07:22 03 Mar 23

I would happily recommend this company, they are quick to respond and thorough. They are happy to take the time to answer questions and work efficiently. I will be calling on Paul and the team again.

Shani Prendergast

10:05 16 Feb 23

From the very beginning I felt like we were in good hands with Computer Cures. Paul was excellent over the phone and really took the time to understand our wifi issues and the layout of our house. Luke, the technician, was also superb. Called ahead because he could come earlier than planned, and worked diligently through our issues and my many questions! Managed to work with the equipment we had, and gave use much stronger wifi signals than we thought possible. We also have options up our sleeve if our existing equipment doesn’t hold up. Cannot tell you how relieved we feel to have reliable tech people solving issues in person in our home, rather than spending hours and hours on the phone (with no success)! Thank you Paul & Luke!read more

Nora Mutalima

05:13 06 Feb 23

I wish I could give more than 5 stars!! The service was impeccable! Luke was just amazing. He quickly made the diagnosis and fixed our WiFi issues. There was no upselling, he used what we already had and got it working like it never has before. I now know where to go for my IT needs! I am a very happy bunny!!!

Flam Boyant

22:57 11 Jan 23

Paul was a life saverHe was upfront and honest about the services that computer cures offered and didn't oversell the services they offered.100 percent coming back with any issues, big or small

Kerri Spillane

07:50 22 Dec 22

Computer Cures have been my go to for all things computer for a number of years now and never fail to save me! After nearly 20 years (with a couple of re-builds along the way) my computer decided to die last week, great timing with Christmas around the corner, but Paul and Darryl were able to help me. Their service is so fantastic and nothing is too much trouble. Within a week, they got me a brand new desktop and managed to save everything from my old computer and set up and install the new one. If you ever need computer help I can totally recommend Computer Cures and Paul and Darryl. Thank you both so much, really appreciate all your help.read more

Elsbeth Torelli

05:30 08 Nov 22

Computercures is my one stop shop for managing my devices whether it is my iPhone, iPad or computer and helping me with the technical issues that inevitably occur from time to time. I have never been disappointed with the service and they are passionate solution (cure) seekers. Special thanks to Paul.

Rod Chapman

04:25 03 Nov 22

I rang Computer Cures after years of frustrating WiFi and modem issues and spoke with Paul. Even after telling me that I lived outside of the territory that Computer Cures services, he spent nearly half an hour on the phone with me, carefully detailing what the likely issues are before recommending a suitable course of action for me to follow up elsewhere. If this is the level of customer service Computer Cures offers to people who won't actually go on to be a customer, then actual customers can be sure they're in excellent hands. Thanks so much for your help and advice, Paul, and I thorough recommend Computer Cures to anyone considering them for assistance.read more

Aviaja Young

04:02 02 Sep 22

Paul was such an amazing help, I fell for a scam text and Paul was extremely understanding and helpful in removing the virus’s in my device. He was patient and explained everything thoroughly so we could fix the issue. Thank you so much, will be recommending him in the future !!!

Nat Portelli

05:39 16 Aug 22

Thank You Paul, Computer Cures have again saved the day with your easy to understand guidance, professional and timely support. We look forward to utilising CC's advice and continued support. Best Nat Portelli Director, NPRPS Pty Ltd

Jeremy Hunt

03:37 04 Aug 22

We had endless issues at home with our mesh network which was causing massive headaches as my wife and I work from home. These guys were awesome, came and assessed the situation and promptly fixed it. Highly recommend!!

Jackson Wood

02:10 10 Jun 22

I had a great experience with computer cures! I was having problems with my laptop not charging properly and Paul and his team was able to quickly diagnose my problem and help be out with getting it fixed. Laptop is working like new after their help!

Pietro Same-but-differant

10:51 09 Jun 22

I booked Computer Cures to do a service/tune-up as my laptop computer was running a little slow/crashing every now and then randomly freezing up for no reason at all.Luke the technician worked on my laptop and removed some of the apps that I didn't need to be there in the background running as they were slowing down my laptop computer as he explained, and fixed up the popups and the error messages that were coming on etc.The communication with Luke was great and extremely clear. Luke took the time to explain different things about the system. I couldn't be happier with his service and I will use them again for any computer troubles or also setting up my new a computer in the feature.The knowledge and professionalism, advice, dedication towards solving problems and I have no hesitation in recommending his services to family and friends. Thanks once again to Luke. Great work it is much appreciated .. C-/O } Computer Cures and the Team.Cheers Peter...read more

Tom C

00:43 07 Jun 22

Luke came to our house, and assessed all the issues we were having with our Wi-Fi. He re-configured all the equipment, and fixed it completely. We have never had a such a reliable Wi-Fi network until he showed up and did his magic. I have this company on speed dial now, for anything computer or IT related. Thanks so much !

Jordan Marshall

01:50 05 Jun 22

These guys blew my expectations with their incredible service. I was having some really strange WIFI issues which was driving me crazy as my internet provider was no help at all. Paul gave me the reassurance and understanding I needed and sent Luke the technician out the next day who quickly found the issue and had it fixed. Very happy with the high professionalism and quick turn around. Highly recommend.

Lee Palmer

01:57 20 May 22

Paul was very patient and explained things very clearly as we worked through what turned out to be a self-inflicted problem with my emails. He was also helpful with assisting me with my printer problem though we have concluded that it really is a problem printer.Thank you for your time, Paul. I wouldn't hesitate to recommend Computer Cures.

Philip Sheezel

04:44 29 Apr 22

Paul has provided unbelievable service to meet my computer needs- well above and beyond what we reasonably could expect. He even worked on weekends and at night to fix a broad range of computer problems. I can't thank him for enough to get me up and going very quickly- always with a smile and always with great expertise.Regards,Philip Sheezel

Pietro Same-but-differant

07:29 24 Mar 22

Sandra Timbrell

09:39 23 Mar 22

Paul and Luke were persistent in solving issues with my new mini desktop.It was not straight forward, thanks guys!

Jess Zuccala

08:27 20 Mar 22

Wow, is saying it mildly.You think you are future proofing a new house with wiring only to find the wifi is sub-standard. I've bought everything under the sun from extra routers to wifi extenders only to be disappointed.Until NOW.The guys from Computer Cures have wired wifi hot spots around the house that enable wifi speeds the SAME as a PC. I am blown away!!!They even serviced my NAS, found hidden data that has been filling my PC hard drive and fixed up my other ethernet wiring issues.These guys do it all and they are so courteous to boot.They certainly cure my computer needs!!! 10/10

Robert Hoskin

02:27 28 Jan 22

Luke did a great job setting up my new computer and transferring programs/files from the old machine. In a couple of hours I was enjoying the increased efficiency of an updated machine. There were a couple of hiccups with incompatible older programs, but these were sorted out on the spot. And then some issues I discovered later were solved and quickly put right in a remote hook-up with Paul. Their knowledge and professionalism makes Computer Cures my 'go-to' for computer and wi-fi problems - unbiased professional advice, prompt friendly service, and reasonable prices are an unbeatable combination. Thanks Paul and Luke.

Micky Sival

00:04 14 Jan 22

I contacted Paul with a hardware issue and found him to be extremely helpful and friendly, he was able to identify my issues extremely fast and provide an incredibly insightful solution at an extremely competitive price. I would highly recommend Paul and the entire team at computer cures, first class service.

Bill Cleland

04:17 23 Dec 21

Luke and Paul help me with my email issues. I have been using Computer Cures for a number of years, they have always been very helpful.

AC Drummond

00:05 16 Nov 21

I dealt with Paul and Fred and couldn't have had a better experience. Paul was easy to talk to and was quick to respond and organise an onsite after a few questions about what issues we were experiencing. Fred was very Professional explaining the WiFi issue in detail and recommending a resolution in a clear and concise way. I knew what I was getting and why which made my decision very easy. Highly Recommend their services.

Marina Gabriela Bonofiglio

07:34 21 Jul 21

Talked to Paul about setting up my Synology NAS. Communication was great and extremely clear. Paul took the time to explain different recommendations and steps to take according to my business needs. Love that they offer in-person and online support. Will be working with them again in the future.

Marilyn Anderson

08:43 14 Jul 21

Last week Fred came to my house to transfer my phone data to my new iphone 12. He did it quickly and efficiently. My computer issues were more troublesome, but after following process after process he fixed it all. My Apple pro is 10 years old and he recommended I upgrade my model to run all the updates etc that I need . Thanks to a fantastic local business. The name says it all Computer Cures.

Steve Chrysanthou

04:49 13 Jul 21

Very friendly, helpful and most importantly very honest. I'll be definitely using these guys again.

Pete Machin

01:26 28 Jun 21

Recently I was searching for assistance regarding advice on updating audio visual equipment for my new smart TV. I'm located in Sydney and couldn't find a suitable-sounding company until I came across Computer Cures and of course I subsequently found out Computer Cures are located in Melbourne! This has happened to me in the past with other specialist businesses. In this instance all I could find were businesses wanting to repair, install antennas, install home theatres etc.I lucked out when I connected with Katee from Computer Cures who went out of her way to assist. In fact her assistance was quite extraordinary both on the phone, calling back and then following through with information she sent via email. I was quite overwhelmed!!If this is indicative of the service and assistance provided by Computer Cures then existing and/or prospective customers are lucky they have such a caring and professional company based in Melbourne.read more

Glen Poulter

04:25 17 Jun 21

Paul has given me great advice over the phone, knows his stuff and doesn't try to sell any nonsense. Would highly recommend him to anyone who has a computer issue. Will be coming back here whenever I have problems.

Fran-chyse Stroud

05:38 25 May 21

I recently had my son’s computer breakdown with hard drive issues. Not great for a gaming high schooler. I dropped it into Paul and his team at Computer Cures, where they quickly diagnosed the problem, then went on to fix it in a very quick time frame. A couple of weeks later, the computer is like new again and my lad is back online gaming with his friends. Great Job!!

Ellen New

00:42 22 May 21

Thank you to Paul at Computer Cures and Adam the technician. I had a problem with my desktop and lap top and Adam was able to rectify the problems. Nothing was a problem to him. Adam was so professional and friendly and showed great Customer Service. From my initial phone call to Paul at Computer Cures to Adam rectifying the problems their service is excellent. Well done team at Computer Cures.

Sarah Johnston

02:10 11 May 21

From the very first interaction with Paul on the phone to the final team-work by Harry & Fred, my experience was great. Where others failed to provide a solution to our pathetic wireless network, Computer Cures succeeded.Computer Cures knew exactly how our network should be structured and implemented a long-term hardwired & wireless future-proof solution.Our business has never run smoother and we are no-longer confined to the front reception area (The wifi hang-out place).The efficiency and productivity of our business has shot thru the roof.Thanks Computer Cures.

Amor Meaghan

01:36 07 May 21

Computer Cures solved all of our wifi issues beautifully. Freddie couldn't have been more helpful or knowledgeable. We couldn't be happier with their service and will use them again for any computer troubles we have.

DONNA TEAGUE

00:41 03 May 21

These guys were outstanding. We had complex issues and they were onto it straight away and sorted everything out really quickly. They sent very professional people to sort out our problems - highly recommend Fred he was fantastic to deal with.

Paul Bryner

07:29 28 Apr 21

Computer Cures have been great to deal with on every level. Their customer service is always very professional. They have helped up us with both Mac and PC repairs, and we have sent them a few referrals too. Keep it up.

Harry Nicholas

08:14 15 Apr 21

I am Harry Nicholas. I work here at Computer Cures and i love it.We are a small team but dedicated to providing ethical technical support and solutions.I have worked for other companies in the past and none come close to the standard Paul (The Owner) provides.The service we provide is unrivalled.

Lisa Mitchell

08:09 14 Apr 21

I could not have sorted out all of my new connections without Harry’s help. Very polite and efficient. Thanks.

Frequently Asked Questions

Why should you choose Computer Cures?

Do you service Home and Residential customers?

Do you service Business customers?

What kind of services does Computer Cures offer?

Does Computer Cures have a retail location?

What are your Trading Hours?

Do you work on both PCs and iMacs?

Are you qualified?

Do your technicians speak ‘plain’ English?

What forms of payment does Computer Cures accept?

What kind of service Guarantees do you offer?

Does Computer Cures have any Customer Reviews?

How do I book an appointment?

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