We all rely on our computers, whether we’re working remotely, connecting with friends and family, winding down with our favourite TV show, or checking the latest news. But when our computer starts behaving strangely – weird pop-ups, loud fan noises, maybe even the dreaded blue screen of death – we’re faced with a big challenge: getting it fixed.
How do I find the best computer repairs near me? We hear you asking.
With so much on the line, it’s critical to work with a genuine professional that can resolve your issue quickly and effectively. To help you with your search for a reliable IT expert, we’ve come up with three must-haves to keep an eye out for.
Let’s get started right away.
Three things all the best computer repair technicians have in common
1. Excellent communication skills
Your computer isn’t performing as it should be – and you want answers. The best computer repair technicians will go above and beyond to answer your questions in plain English (no technical jargon).
At the end of the day, it’s your computer. You paid good money for it, and you have the right to know what’s going on. You are also entitled options, different ways of achieving your desired outcome without blowing your budget or wasting your time. These should all be communicated clearly so that you can make an informed decision.
Communications skills tie into customer service, too. Your technician should keep you in the loop, let you know if they are running late, and educate you on getting the most out of your tech.
2. A proven reputation
Like any service provider, a computer repairs expert can talk about how skilled they are until they’re blue in the face. But what really counts is real-life customer reviews and testimonials.
When researching computer repair companies in your local area, be sure to look at the business’s Google reviews and any testimonials published on their website. Authentic customer feedback should give you a good idea of the quality of workmanship and service you can expect.
3. Impressive IT knowledge
You probably wouldn’t trust a doctor with two months’ experience to perform heart surgery. The same logic can be applied to comparing computer repair technicians – though, admittedly, the stakes aren’t quite so high.
Look for a computer expert with years of on-the-job experience and specialist knowledge of your specific Mac or Windows laptop or desktop computer.
Need computer repairs?
The dedicated team behind Computer Cures is ready to assist. With years of experience behind us, we have the skills and expertise to get your computer repaired and back up and running fast. Give us a call on 1300 553 166 or fill out the form on this page, and we’ll get back to you as soon as possible.