Remote IT support for the COVID-19 pandemic

The Coronavirus (COVID-19) outbreak has completely transformed the way we live. For many of us, working from home is one of the most significant changes we’ve had to make.

There are many advantages to working from home – no more peak-hour commute and no more sitting next to the guy that eats tuna every day […]

Managed IT services vs break/fix services: what’s the difference?

Managed IT services and break/fix services both play critical roles in business IT support. Looking to complement the capabilities and IT resources they have in place, small- and medium-sized businesses (SMBs) are tasked with choosing between the two.

Both managed and break/fix services share the same goal: to address IT concerns such as installations, repairs, […]

How to prepare your business for a natural disaster

What would happen if your office burned down? What if it flooded or was caught in a tropical storm? How would your business cope in the event of a prolonged power outage?

If you’re unsure, it’s time to prepare your business for a natural disaster. In this article, we’ll walk you through six critical features […]

How to replace Edge as the default browser in Windows 10

Microsoft may want you to use the Edge browser, but you don’t have to. In fact, only 20 per cent of all Windows 10 users choose Edge over other popular browsers like Chrome and Firefox.

In this article, we’ll show you how to replace Edge as the default browser. But first, let’s explain why we […]

What to do if someone hacks your Microsoft Office 365 account

Office 365 is an excellent tool to use in your organisation – or at home. Not only will this versatile software suite save you time and boost productivity, but it also makes collaboration and file sharing easier than ever. You can read more about the benefits of Microsoft Office 365 here.

The thing is, as […]

9 tech mistakes small businesses make (and how to avoid them with IT support)

As a small business owner, you should be dedicating your time and energy on improving your product or service and making your customers happy – not on misbehaving IT.

So many businesses find themselves neglecting their tech, and as a result, employees end up with ineffective, potentially dangerous technology practices. In this article, we’ll share […]

10 reasons to outsource your IT support

If you run a small to medium-sized business, you are well aware of just how much hiring a full-time, in-house IT manager can cost. In fact, here in Australia, an IT manager takes home a median salary of over $100K. It’s no wonder so many companies are opting to outsource their small business IT […]

How much does spam cost your business?

You already know that spam, viruses, and other malicious attacks on your business’s network are incredibly frustrating, and can put sensitive information at risk. But, have you ever considered how much an attack actually costs?

In the article, we’ll help you wrap your head around the many detrimental outcomes that can come from spam emails, […]

How to Find Your Wi-Fi Password If You’ve Forgotten It

If you did your home network setup a long time ago, chances are you don’t remember the password. The good news is, locating the correct password is pretty quick and easy, even if you’ve changed it from the default.

In this article, we’ll walk you through how to find your Wi-Fi password on a number […]

How to Remotely Access Your Computer Over the Internet

Did you know you can access your computer from another room, your workplace, or the other side of the world?

Well, you can. And setting up remote access is a fairly quick and easy process. All you’ll need is the right software, and some basic instructions.

This works for both Mac and PC users, and is […]